Our all products goes through quality check process so we eliminate 99% chances of error in quality and service. Still if you face any issue please reach us on WhatsApp or Contact Page.
1- We accept replacement for damage product, if you see any damage while accepting order then please refuse to take order and ask courier boy to mention in the delivery paper that parcel is damage it will help us to understand you better and claim insurance.
2-If you get different product not same as you ordered , we will replace the product.
3-As we send through courier service so you need to parcel the order with all original packaging to our address which is provided below incase pick up service is not available at your pincode.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund , replacement or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Customized Products
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds or no refund are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery.
- In case of any abusive or inappropriate behavior from customer we reserve the right to reject the return/ exchange/ Replacement request.
Refunds (Only if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refund is provided only in case when product is out of stock for replacement.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 8-10 working days.
Late or missing refunds (if applicable)
It takes 8-10 working days. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at SunglassesCraft@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to replace it for the same item, Please contact us on Live Chat our customer support executive will be in touch with you within 24-48 hours.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 1000 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Order rejected or Undelivered-
We attempt delivery 3 times, in case you reject an order in such case no amount will be refunded. If you are not available on given address inform us within 15 days from date of order through Live Chat or Contact Us Page we will resend the parcel on your shipping address. Shipping charges may or may not be applicable according to situation.
Customs/Duty Tax may or may not be applicable according to the product category, product price and country policy. SunglassesCraft is not responsible for any such tax and it is to bear by consignee/buyer only at the time of delivery if applicable.